Knowledgebase

Email Policy & Anti Policy

Anti-Spam Policy
 

Email is not for the delivery of Unsolicited Bulk Email, or Unsolicited Commercial Email, otherwise known as SPAM and we refer to the definition of SPAM provided by the Spamhaus website:http://www.spamhaus.org/consumer/definition/

All mail that is sent from Email must be CAN-SPAM compliant and also CASL compliant. You agree to be aware of and adhere to the policies, laws and requirements of any country to which you send mail via  Email.

To help identify senders  Email requires that each account have a completed account profile.

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 Are you sending SPAM? Take our short quiz:

  1. Are you mailing to anyone who has not explicitly agreed to receive mail from you?

  2. Are you sending to a purchased list of addresses?

  3. Are you using false information in your profile, such as using an incorrect originating address?

  4. Are you using a domain name that you are not authorized to use?

  5. Is your subject line misleading or deceptive?

  6. Does your email not include a working unsubscribe option?

 If you answered YES to ANY of these questions it is likely your are either a spammer or will be labeled as one. 

If you have questions or concerns, please contact our support team before you attempt to send mail: 

 We know if you send spam, here is how:

  • Every email that goes through our system is reviewed until your account has been approved by a member of our team.

  • We monitor what accounts are sending on what IPs everyday and at all hours and we can pinpoint which accounts are causing problems easily.

  • Our systems are integrated with spam reporting services from major ISPs. If someone marks your mail as spam because you didn’t have permission to send them mail, we will know about it right away. We allow an acceptable number of complaints on your account (industry standards state that your complaint rate should not exceed 0.1% of your total recipients. For example, that is 10 complaints for every 10,000 recipients). If you exceed this amount, your account may be suspended and you will need to contact our support team for advice.

 
 Acceptable Use Policy

You ensure and agree that all email and other communications generated or sent by you does not include or display any information or content that contains, promotes, references, or links to:

 

  • defamatory or libelous information or content

  • pornographic, sexually explicit or otherwise adult-oriented information or content

  • vulgar, obscene, profane, offensive, abusive, or threatening information or content

  • weaponry, firearms, ammunition, fireworks, or explosives

  • false, misleading, inaccurate or deceptive information or content

  • unlawful or illegal information or content

  • information or content that is discriminatory, racist, or promotes violence against any individual or group;

  • infringements or misappropriations of the intellectual property rights of any third party

  • viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or information

  • hacking, software piracy, spyware, surveillance, interception or descrambling equipment, phreaking, emulators, or illegal file sharing activity

  • alcoholic beverages, pharmaceuticals, tobacco and tobacco-related products, illegal drugs, or drug paraphernalia

  • hazardous materials or hazardous substances

  • or information or content otherwise deemed unsuitable to Email or harmful to the reputation of Email or its affiliates, partners, customers and users.

 

In addition we do not permit the following commercial email content or email marketing:

 

  • multi-level marketing, affiliate marketing

  • work from home, make money on online opportunities, internet lead generation etc.

  • casino or online gambling of any sort

  • foreign exchange programs and software (FOREX)

  • stock trading software

  • get rich quick schemes

  • instant weight loss schemes

  • list selling services

     

    Email List Policy

 

  • By signing up for Email you agree that all email addresses which you relay email to have explicitly agreed to receive mail from you. You agree that you will provide evidence if requested of how you obtained any email address and how you acquired permission to email that address.

  • You agree not to send to purchased lists of any kind.

Note:

“Double Opt-In” or “Confirmed Opt-In” is considered the best practice, or “gold standard”, if you will, and is the one that we most strongly recommend you use.  You must be able to provide confirmation of using "Double Opt-In" email addresses upon request.

“Double Opt-In or “Confirmed Opt-In” Defined:

  • receiving the email address to be added to the list

  • quarantining the email address (not adding it to the mailing list)

  • sending a single email to the quarantined email address, which email requires that the owner of the quarantined email address take some affirmative step (such as clicking on a link, replying to the email, or submitting a payment) to confirm that they want their email address added to the list

  • if, and only if, the owner of the email address affirmatively confirms that they want their email address added to the mailing list, then the email address is taken out of quarantine and added to the mailing list

 

SMS messages not permitted to be sent through Email's SMS API:

  • Unsolicited Messages

  • Mass Marketing or Bulk Messages

  • Harassing or Abusive Messages

  • Emergency Service Communication (can be used in addition, but not to replace communication)

  • Fraud, Phishing or Sending Sensitive Data

  • Pornographic or Adult content

  • Anti-Spam Policy, Email Policy & Anti Policy
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