Customer needs to do the following in order to have a site backup -
Step 1: Login to your Cpanel and now click the 'Backups' icon in the Files category.
Step 2: Click on the 'Download or Generate a Full Website Backup' in the Full Backup column.
Step 3: Then enter your 'E-Mail id', click 'Generate Backup' option which is provided below and finally click 'Go Back' button.
Step 4: A mail will be sent by the service provider to you at earliest. Then you need to login to your 'FTP' to download the 'Backup'.
Step 5: You can also download the 'Backup' instantly just by clicking at the backup option after a span of time i.e. after the receiving the mail.
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