Q. Will you place ads on my site?
A. HostCats will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by upgrading from the control panel. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Can I see some of the websites you host?
A. Microlinks.biz, Hosuryellowpages.com , Snssolutions.info , Efmmail.com, Bepenfriends.com, Atmindia.net

Q. What forms of payment do you accept?
A. We accept Visa, American Express, Discover, Paypal, Diners Club, JCB cards, FederalBank, CitiBank NRI Rupee Checking Account, CitiBank Account online, CitiBank Suvidha Online, Centurion Bank, HDFC Bank, IDBI Bank, ICICI Bank, Induslnd Bank, Kotak Bank, Punjab National Bank, I-Connect Net Banking, cheques, money orders, cash.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0

Q. Do you allow adult sites?
A. No, we do not allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is additional within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering, when paying with a credit card. If you choose to pay using another method such as Paypal please allow up to ten hours.

Q. Are there any hidden costs, or setup fees?
A. There are no any hidden cost or setup fees.

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

Q. How long does it take to get my domain working?
A. It usually takes 6-12 hours for a domain to fully propagate.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes, http://youriphere/~yourusernamehere/

Q. What do I set my domains name server's to? A. Please read your welcome e-mail if you have lost your welcome email you can email support for your server's dns.

Q. How long does it take to get my domain working?
A. It usually takes 6-12 hours for a domain to fully propagate.

Q. Do you have a manual for our control panel?
A. Check our Video Tutorials

Q. Where do I go to login to my control panel?
A. Check our Video Tutorials (http://www.domainname.com:2082 - for linux/ https://www.domainname.com:8443 - for windows)

Q. How do I make sub-domains? A. Check our Video Tutorials

Q. Where can I download a free FTP?
A. We recommend downloading Smart FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Q. How do I create email accounts?
A. Check our Video Tutorials

Q. Why won't my email address work?
A. Check our Video Tutorials

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. http://www.yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Q. What version of php are you using?
A. We are using version 4/5

Q. What version of perl are you using?
A. We are using version 5.8.0

Q. What version of MySQL are you using?
A. We are using version MsSql(2005)/MySql(5.X)

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

Q. How can I update my billing info?
A. You can update our billing info by logging into your account at Hostcats.com

Q. I need my payment invoices how do I get them?
A. You can get it through logging into your account at Hostcats.com

Q. How do I upgrade my account to a better plan?
A. You can upgrade your account to a better plan by logging into your account at Hostcats.com

Q. How do I get the 30 day money back?
A. Contact us from contact us page

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. You can stop billing by logging into your account at Hostcats.com