Redefining business relationship is another crucial thing do for getting a transition from Brick-and-mortar to Click-and-mortar. With the change of business-to-business metrics and the similarity of the products (via online exchanges, commoditization of products and transparent pricing), factors like getting something at the right time, and at the right cost have become absolutely important. Therefore, one should create a solid system for decision support in order to monitor how well his company is doing according to its own metrics. Although there is a risk that that current brokers and distribution channels may not understand the challenge of doing business in the new way, Click-and-mortar opens the way gate for creating new channels and one should make the most of out of this opportunity when the transformation phase begins. Most importantly, one should move fast and create shareholder value, not yielding to the thought of making mistakes. |